tar55 is committed to providing a safe, fair, and enjoyable gaming environment for every Member. We believe that entertainment should never come at the cost of your wellbeing. Our responsible gaming framework gives you the tools, information, and support to stay in control of your play at all times.
At tar55, we genuinely care about the wellbeing of our Members. Online gaming — whether it is sports betting on BRI Liga 1 or EPL fixtures, spinning the reels on slot titles from Pragmatic Play and Spribe, or sitting at a live dealer table — is meant to be an enjoyable leisure activity. For the vast majority of players, it remains exactly that. However, we recognise that for some individuals, gambling can develop into a behaviour that negatively affects their financial health, relationships, and mental wellbeing.
That is why responsible gaming is not an afterthought at tar55 — it is a core part of how we operate. We provide a comprehensive suite of player-protection tools, maintain a dedicated support pathway for Members who need help, and train our customer service team to identify and respond to signs of problem gambling with care and confidentiality.
Every measure described on this page is available to all registered Members, free of charge, and can be activated immediately through your account settings or by contacting our support team at [email protected].
Problem gambling — sometimes referred to as compulsive or pathological gambling — is a behavioural pattern in which an individual feels an uncontrollable urge to gamble despite the negative consequences it is causing. It is recognised by major health organisations as a genuine condition that can be treated and managed effectively when identified early.
Problem gambling is not about how much money a person bets or how often they play. It is defined by the impact that gambling has on a person's life. Key indicators include chasing losses, gambling with money earmarked for essential expenses, hiding gambling activity from family members, feeling irritable or restless when not gambling, and repeatedly failing to reduce or stop despite wanting to do so.
If any of these patterns sound familiar — whether in relation to sports betting, togel (Indonesia's traditional numbers lottery), slot games, or any other form of wagering — we encourage you to use the self-assessment questions in this page and to reach out to our support team for guidance.
Before we describe the specific tools available to you, here are the foundational principles every tar55 Member should keep in mind every time they log in:
tar55 enforces a strict 21+ age restriction across all aspects of the Platform. During account registration, every applicant is required to confirm that they are at least 21 years of age. This declaration is then verified through our KYC process, which requires a government-issued identity document — such as an Indonesian National Identity Card (KTP) or a valid passport — that clearly shows the holder's date of birth.
Any account found to belong to an individual under the age of 21 will be immediately suspended and closed. All deposits made through such an account will be returned to the original payment method, net of any bonuses claimed, in accordance with our Terms & Conditions.
If you share a device with younger family members, we strongly recommend making use of parental control and content-filtering software. Reputable options are available for free or at low cost for Android and iOS devices as well as desktop browsers. Common tools include Google Family Link, Apple Screen Time, and browser-level safe-search settings.
All self-protection tools available on tar55 can be activated by following these steps. Changes to protective limits take effect immediately; increases to limits or removal of self-exclusion are subject to a mandatory cooling-off period to protect you from impulsive decisions.
If gambling is causing you stress, financial difficulty, or relationship problems, please reach out. Our support team is available 24/7.
Responses within 1 business day. All enquiries handled with strict confidentiality.
tar55 provides six dedicated responsible gaming tools, all accessible directly from your account settings. Each tool can be activated instantly, and protective measures take effect immediately.
Set a maximum daily, weekly, or monthly deposit amount in IDR. Once your chosen limit is reached, further deposits are automatically blocked until the limit period resets. Limits can be lowered instantly; increases require a mandatory 24-hour cooling-off period before taking effect.
Define the maximum net loss you are willing to accept over a daily, weekly, or monthly period. When your net loss reaches the limit, your account is automatically restricted from placing further bets or wagers until the limit period ends. This is one of the most effective tools for budget management.
Set a maximum continuous play duration for each session. When your session time is up, you will receive a clear notification and the option to log out. Research consistently shows that time-awareness tools help players maintain a healthy relationship with online gaming by preventing extended, uninterrupted sessions.
Take a short break from the Platform without committing to a full self-exclusion. Cooling-off periods are available in durations of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account remains open but betting, depositing, and accessing games is suspended. The period cannot be cancelled early once activated.
If you feel that gambling has become a problem, you can request a self-exclusion period of 3 months, 6 months, 12 months, or permanent exclusion. During self-exclusion, your account is closed, all marketing communications are stopped, and you will not be able to re-register on the Platform until the exclusion period has fully expired. Permanent exclusion cannot be reversed.
Access a full, transparent record of your betting and gaming activity, including net win/loss, total deposits, total withdrawals, and session durations over any time period. Reviewing your actual play history — rather than relying on memory — is a powerful way to maintain an accurate and honest picture of your gambling habits.
Awareness is the first step toward getting help. If you recognise any of the following patterns in yourself or someone you care about, it may be time to use our player-protection tools or reach out for professional support.
The following questions are adapted from widely used responsible gaming self-assessment tools. Answer them honestly — your responses are completely private and are not recorded by tar55. If you answer "Yes" to three or more questions, we strongly encourage you to activate self-exclusion or seek professional support.
Whether you need assistance with a tar55 account setting, want to discuss your gaming habits confidentially, or are looking for professional gambling-addiction support, the following resources are here for you.
Our dedicated responsible gaming team is available 24/7. We can help you activate deposit limits, cooling-off periods, or self-exclusion immediately — in complete confidence.
[email protected]Talking to a trained counsellor can make a real difference. Many certified mental health professionals in Jakarta, Surabaya, Bandung, and other major Indonesian cities offer confidential gambling-addiction counselling, either in person or via video call.
Ask your GP for a referralIf someone close to you is struggling with problem gambling, your support matters. Approach the conversation with empathy rather than blame. Encourage them to use self-exclusion tools and to seek professional help. Your own wellbeing matters too — consider speaking to a counsellor yourself.
Support starts at homeIf you wish to permanently close your tar55 account, you may do so at any time by submitting a written request to our support team. Account closure requests are processed within one business day. All outstanding withdrawable balances will be returned to your registered payment method.
[email protected]Sometimes the most powerful first step is simply telling a trusted friend or family member that you are concerned about your gambling. You do not need to have all the answers before asking for help. A conversation with someone who cares about you can provide the emotional support and accountability needed to make positive changes.
Any communication you have with tar55 regarding responsible gaming — including requests for self-exclusion, deposit limits, or account closure — is treated with strict confidentiality. This information is never shared with third parties and will not affect your standing as a Member in any punitive way. We are here to help, not to judge.
Responsible gaming and great entertainment go hand in hand. When you play within your means and stay in control, every session on tar55 is a genuinely enjoyable experience.